In Papua New Guinea, hundreds of disgruntled customers of the Bank South Pacific have described the bank's services at its Mount Hagen branch as "chaotic and sub-standard".
Clients complained to the Post Courier that they waited for more than two hours daily to do their banking transactions.
One customer said for a large commercial bank like BSP, it must improve its customer services to accepted standards in the country's third largest city which has a huge population and customer base.
They says BSP chairman, Noreo Beangke's recent announcement of its intentions to acquire the National Bank of Solomon Islands and Habib Bank in Fiji was a "laughing stock" as its domestic services were very poor.
A senior manager with BSP says a new branch in Wabag, Enga Province will be open shortly which will "take off some pressures".