“People think collaboration is this very soft, jolly interchange, and the truth is that for collaboration to work candour is essential. And if you’re really candid with people it is going to provoke disagreement. But that is how you’re going to take an okay idea and make it better.”
Margaret Heffernan is the author of Beyond Measure: the Big Impact of Small Changes - a book that argues that conflict avoidance can result in bad decisions. She joins Wallace Chapman.