A free advisory service is to be set up in Christchurch to help residential property owners facing problems with quake rebuilds and repairs.
Earthquake Recovery Minister Gerry Brownlee says it will provide expert advice on a range of issues including insurance problems.
He says property owners can approach the service on their own, and those with complex issues will have access to independent mediation services.
Mr Brownlee says costs of the service, due to begin in May, will be shared between the Canterbury Earthquake Recovery Authority and other agencies and organisations, including the Christchurch City Council.
Christchurch city councillor Glenn Livingstone says the residential advisory service goes only halfway towards meeting the needs of residents.
In July last year the council voted unanimously for an insurance tribunal to be set up aimed at helping insurance policyholders get a fair deal.
Mr Livingstone says the advisory service now being finalised will give policyholders insurance information, whereas an advocacy service would represent them.