Auckland's tourism agency is reviewing the future of its 12 visitor information kiosks.
The agency says the i-Site network is losing $700,000 a year, with the make-up of visitors changing and an increasing use of the internet.
Chief executive Brett O'Reilly says the agency will consult with the network's staff and with council local boards, about how best to serve visitors' needs.
Mr O'Reilly says while the kiosk at Auckland Airport serves more than a third of a million visitors each year, an office in rural Kumeu had just 8,000 callers.
The agency says there are fewer independent travellers arriving, and more from China and Australia, who tend not to use the information kiosks.