A woman whose passport photo was declined four times says the Government should take the photos to ensure the pictures meet the criteria.
The Department of Internal Affairs tightened the rules around the issuing of passports in 2005, as photographs are now being engraved by laser.
Glenise Unsworth of Porirua has been trying to apply for her passport in order to go to Australia.
Ms Unsworth says one photo was rejected by Internal Affairs because her hair was covering an ear and another because her mouth was open.
She believes there was nothing wrong with the photos and suggests the department should take the shots themselves to ensure it's done properly.
The department's passport manager, David Philp, says there has been an increase of about 1% of passports being rejected since the new rules were introduced.
He says the department will keep working with pharmacies and camera shops over the issue.
Internal Affairs says the changes were to ensure New Zealand passports meet international aviation security standards.