Age Concern Canterbury says it has received numerous complaints that a Christchurch rest home is treating its residents poorly.
Staff at Villa Gardens Home and Hospital, and family of residents in the dementia care facility contacted media about their concerns at the level of care at the home.
Age Concern Canterbury's chief executive Andrew Dickerson says he has received complaints about the Christchurch facility over the past year.
Mr Dickerson says one was so serious he referred it to the Canterbury DHB. The home has a contract with the DHB, which says it is investigating the allegations.
The board says the home has been working to address the findings of an audit over the past 18 months.
Acting Health and Disability Commissioner Tania Thomas has confirmed two official complaints have been made in the past year. She says one was resolved through advocacy and no action was taken on the other complaint, but would not say why.
Rest home's 'good reputation'
But an organisation representing aged care providers says the rest home has a good reputation.
HealthCare Providers' chief executive Martin Taylor says the dementia-care facility has been known to provide good care.
Mr Martin says the allegations still need to be proven.
The owner of Villa Gardens Home and Hospital has refused to comment on the allegations.