111 Calls
Police call handlers' new roster a 'failure'
23 Jul 2018
A new rostering system for police emergency call handlers is being called a failure. Preference-based scheduling, or PBS as it's commonly known, is one of two rostering systems used in Police comms… Audio
111 calls in 2017: Hair-dye fails to cigarette requests
1 Jan 2018
From complaints about hair-dye fails to requests for cigarettes, police have had to deal with some unusual 111 calls in the past year.
Struggle to communicate with the police highlighted
20 Jul 2015
A 12 minute-long phone call to police on the night Cissy Chen went missing is highlighting the difficulty people, who don't speak English well, have when they dial 111. Audio
Police report rise in 111 calls
29 May 2015
Police say they are considering setting up a national phone line solely for non-emergency calls. Audio