16 Jul 2003

Hawaiian Airlines faces heavy costs after runway closure

10:30 am on 16 July 2003

Hawaiian Airlines is likely to pay out as much as 200 thousand US dollars in refunds for the six flights to American Samoa it cancelled after problems developed with the runway at Pago Pago's international airport.

Hawaiian resumed flights last Thursday after the runway was given the all clear by the FAA.

The airline estimates that nearly two thousand people were affected by the cancelled flights and about 30 percent will want refunds, rather than rebooking.

Once flights had resumed, the airline provided an extra flight, but this was cancelled because of a lack of demand.

Many of the passengers had already managed to reach the Territory by the alternative route through Apia.