12 Aug 2009

Hawaiian Airlines and three other US airlines fined over lack of information

11:07 am on 12 August 2009

Hawaiian Airlines is among the three United States airlines fined by the Transportation Department for the airlines' failure to tell consumers key information about their flights, including taxes and who would operate the plane.

Also fined were Continental Airlines and U.S. Airways.

The department announced yesterday civil penalties of 75,000 US dollars against Continental Airlines, 70,000 against US Airways, 50,000 against Hawaiian Airlines.

The fines will be halved if the airlines don't commit the same violations in the next year.

The government says that enforcement workers who called reservations lines at Hawaiian and US Airways were not told that their flights would actually be on code-share partners.

Hawaiian told the department that it believed no real customers had complained about the code-share disclosures.

Hawaiian told the government that compliance improved after it did extra monitoring and training for the contractor.