Labour leader Andrew Little told Morning Report the Government needs to impose a deadline and take over any cases that haven't been resolved. Nick and Miranda Rout are one of those unresolved cases.
It's been five years and one day since the Linwood home they shared with their four children was destroyed.
But the Routs are still paying a mortgage on it and rent on another house while they wait for their insurance company IAG to resolve their claim. An entire part of the house is missing, windows are falling out and a wall is bowing.