Firefighters say they were forced to use all their hoses end on end to create one long hose to get water to a blaze on top of an Auckland high rise.
The fire on the top floor of the 21 storey building sent dark acrid smoke billowing across central Auckland yesterday afternoon.
Firefighters said they weren't happy when they discovered they couldn't plug into the building's water supply.
The Fire Service's Assistant Area commander Roger Callister said crews couldn't follow the correct procedures.
"We tried to find out whether we connected into the wrong building.
"Meanwhile the fire's blazing away up on the top and we've got crews up there waiting for water to do fire attacks," he said.
Crews connected hoses up all 21 flights of stairs in order to get water to the fire, Mr Callister said.