14 Nov 2013

F&P regrets 'inconvenience' after legal action

7:44 am on 14 November 2013

Chinese-owned New Zealand appliance maker Fisher & Paykel Appliances says it regrets any inconvenience caused to its customers by the legal proceedings being taken against it by the Australian Competition and Consumer Commission (ACCC).

The ACCC alleges Fisher & Paykel and another company, Domestic & General Services, either on its own behalf or acting as an agent of Fisher & Paykel, sent letters to consumers who had purchased a Fisher & Paykel appliance, inviting them to purchase an extended warranty.

Fisher & Paykel says it had offered its customers an extended warranty product administered by Domestic & General but stopped offering it last December as soon as the ACCC first raised its concerns.

The whiteware manufacturer says that, over the past six months, it has written to all affected customers in Australia and offered them a full refund if they wish to cancel the extended warranty.