12 Dec 2013

New code for broadband plans

11:31 am on 12 December 2013

The Telecommunications Forum has developed a code of practice about disclosing broadband plans to customers.

The Broadband Product Disclosure Code requires members to provide information about fixed line residential broadband plans in a way which enables customers to easily compare different offers in the market.

New offer summaries will be made available with retail broadband services from next March.

They will include information on the total cost of the broadband service, the contract term, data caps and any traffic management policies.