The Insurance Council says it shares the frustration experienced by Christchurch customers affected by the earthquakes.
The Department of Building and Housing recently changed building rules so that big cracks and tilts in foundations previously deemed irreparable, could be fixed.
There have been claims that is a result of pressure from insurers, as its means smaller payouts on earthquake-damaged homes.
But Insurance Council chief executive Chris Ryan says that is just not true.
Mr Ryan says he knows of one insurance company that has tried to rebuild three times and each time the work has been destroyed.
He says the industry shares the frustration caused by the continual aftershocks.