CD boss determined to put people ahead of process

3:41 pm on 4 September 2012

Civil Defence director John Hamilton says one of the misgivings he has about his performance in the Canterbury earthquakes is a failure to put enough emphasis on the impact the quakes were having on people's lives.

At a conference on earthquake preparedness, Mr Hamilton said any future response will put people ahead of processes and will also be more flexible around incorporating grassroots offers of help.

He said it would be sad if these offers went begging because agencies were not able to work them into their own plans.

In future, he said, people in the community will tell Civil Defence in Wellington what the situation is on the ground after a disaster, instead of waiting for Civil Defence to get out into the community.