Some older residents in parts of Christchurch say they feel they are having to deal with false information and broken promises when it comes to their earthquake repairs and payouts.
More than 100 people attended a forum for the older generation on Friday where they expressed their feelings at this stage in the city's recovery from recent devastating quakes.
Concerns raised included delays to insurance payouts, a lack of case management at the Earthquake Commission and too much emphasis on big projects like museums rather than houses, roads and drains.
Resident Lesley Keast said not enough work is being done on pathways, which could be dangerous to people in wheelchairs or mobility scooters.
Comments from the public will be analysed and compiled in a report on how useful different organisations are.
It will then be sent to the heads of Christchurch City Council, the Earthquake Commission, insurance companies, the Canterbury Earthquake Recovery Authority and Prime Minister John Key.
Community worker Betty Chapman says isolation is a growing problem for the South Island city's elderly population, especially in their attempts to overcome quake-related issues.
Ms Chapman has been working with the elderly in Christchurch for 11 years says more and more older people feel alone and vulnerable.
She was speaking after Friday's forum and says isolation is a problem - particularly for those who have lost their partners and feel lonely and powerless.