31 Oct 2008

Air NZ check-in kiosks criticised

5:31 pm on 31 October 2008

Air New Zealand's plans to cut queues at airport check-ins are being criticised by one of the unions representing frontline airline workers.

On Monday the national carrier will open new kiosks at Auckland Airport for passengers to print their own bag tags and drop off luggage.

Air New Zealand says the do-it-yourself check-in kiosks will mean a speedier journey through domestic airports.

But Jill Ovens, of the Service and Food Workers Union, says check-in workers are being stripped of their skills.

Air New Zealand says there are no job losses and the aim is to get rid of frustrating queues in departure halls.