1 Nov 2013

Airline helps Fonterra with crisis management

8:26 am on 1 November 2013

Fonterra has been getting help from Air New Zealand as it makes changes to the way it handles crises after the botulism contamination scare.

The dairy co-operative has been strongly criticised for the way it handled the scare which prompted food recalls all over the world.

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Photo: RNZ / Diego Opatowski

Fonterra chief executive Theo Spierings and chairman John Wilson have met with Air New Zealand staff and another Fonterra staff member has attended a disaster scenario simulation.

Fonterra group manager of strategy Maury Leyland says Fonterra did have a crisis plan in place but it was not well followed during the botulism scare.

She says Air New Zealand is the best at what it does and Fonterra wants to learn from it.

Air New Zealand chief executive Christopher Luxon says the airline has learnt lessons from its highs and lows and carries out company wide disaster simulations three times a year.

Mr Luxon says New Zealand companies on the world stage need to work together because they are all affected by the reputations of the others.

You can hear more about how New Zealand businesses have been affected by the botulism crisis on Insight on Sunday.