27 Dec 2016

More than $2m in compo for missing mail

5:57 pm on 27 December 2016

New Zealand Post has paid out more than $2 million in compensation for missing mail in the past five years.

NZ Post post box

Photo: 123RF

The payouts stem from more than 200,000 letters and parcels that have been reported as missing.

Since 2012, the state-owned enterprise has received at least 42,000 reports of undelivered items annually.

New Zealand Post has paid out $367,500 to customers this year alone over missing mail.

A spokesperson said it was unusual for items to go missing, and in the end much of it was simply delayed - not lost.

Some of the most common reasons were wrong or ambiguous addressing, human error in processing or delivery, or the item being stolen after delivery, the spokesperson said.