Call Centre
Fiji is becoming a desired destination for outsourcing
28 Jul 2023
Fiji fast becoming a popular business destination for outsourcing. Audio
Police call handlers' new roster a 'failure'
23 Jul 2018
A new rostering system for police emergency call handlers is being called a failure. Preference-based scheduling, or PBS as it's commonly known, is one of two rostering systems used in Police comms… Audio
Why did a Wellington call centre fail?
30 Nov 2015
Australian company CallActive in Wellington has gone under with the loss of 60 jobs. What's so difficult about the call centre business? Audio