Customer Service
Do companies treat high-value customers differently?
9 Nov 2018
Jessica Wilson from Consumer NZ joins us to discuss a Wall St Journal article which suggests different customers are treated differently by companies depending on how valuable they are to business. Audio
Do companies care about customers?
1 Jun 2016
Robert Aitken talks about whether big companies really care about keeping the customer satisfied. Audio
How to complain like a pro
14 Apr 2015
Jasper has a bone to pick with just about everyone. He is a professional complainer. He wrote more than 5,000 complaint letters for readers of the Daily Express as a columnist for the London… Audio