Stories of heartbreak dominated the Chief Ombudsman's review into the Managed Isolation and Quarantine or MIQ system.
The Chief Ombudsman says the Ministry of Business, Innovation and Employment's advice to government ministers on the Managed Isolation Allocation System did not adequately take into account the very real impact it would have on people's lives.
The chief ombudsman Peter Boshier says the issues were widespread, and most complaints were about the booking system.
