5 Oct 2023

Using facial recognition technology to combat retail crime

From Nine To Noon, 9:05 am on 5 October 2023

Retail NZ is seeking a coordinated and "sector-wide" use of facial recognition technology in a bid to cut down on repeat crime. 

It says almost all retailers who responded to its latest survey have experienced crime at their businesses in the last year  - costing the sector an estimated $2.6b - half of which is stolen goods.

Chief executive Carolyn Young says more businesses are expecting to incorporate artificial intelligence in the shape of facial recognition technology to identify offenders, with supermarket giant Foodstuffs running a trial next month.

The Privacy Commissioner, in recent guidelines, stated the uptake of AI tools 'presents some specific challenges for privacy'. Carolyn Young discusses the push for more facial recognition use, while privacy legal expert from Victoria University Marcin Betkier talks about the legal concerns around using the technology.

A photo of a dairy next to a man whose face is being scanned by 'facial recognition technology'.

Photo: 123RF