8 Nov 2013

Z Energy expects to meet its prospectus forecasts

7:01 am on 8 November 2013

Z Energy says it's on track to meet the financial results forecast in its prospectus.

On Thursday, the petrol station operator said it managed to lift its profit margin in its maiden result as a listed company, despite selling less petrol because of record retail prices.

The company's net profit more than doubled to $56 million in the six months to September, compared with $25 million in the same six months last year.

However, underlying operating profit rose 7% to $104 million.

Chief financial officer Chris Day says half way through the year in terms of financial performance the company is nearly half way on most measures to meeting the full-year forecasts.

But one target the company won't meet is building seven new petrol stations by the end of its financial year in March next year.

Chief executive Mike Bennetts says the company will build only six stations and that's partly because the company took too long to build the in-house capability to get that programme executed.

He says it was brought in-house to save on the cost of building service stations.

Mr Bennetts was keen to outline not only the slight miss on the prospectus forecast for opening new petrol stations, but other failings as well.

He says the industry has terrible customer satisfaction performance.

"We have some of the world's worst class performance around customer satisfaction to the point that we express it as dissatisfaction, the industry is just absolutely woeful, our only claim to fame is we're not as woeful as the industry average, in actual fact we're the best of the worst."

Mr Bennetts says Z Energy is very committed to doing something about this.

He says it's as simple as ensuring customers get the fuel that they ask for on time, that they get the amount they order, that invoices are correctly priced and they have any paperwork required.