22 Sep 2023

Airlines and airport at odds over passenger pileups in arrivals

From Checkpoint, 5:07 pm on 22 September 2023

It's officially the school holidays and 15,000 passengers are expected to pass through Auckland Airport tomorrow.

But brace, because traffic jams in the arrivals hall are already causing heavy turbulence between Airlines and the Airport operator.

The airlines say passenger congestion causing unacceptable and frustrating delays.

And the arrivals hall is swamped even when it's well below its rolling passenger target.

Auckland Airport's hit back saying only 51 percent of international flights are arriving on time.

And the worst offenders only arrive on schedule 26 percent of the time.

Last Sunday, during peak congestion, patience was tested with some passengers waiting up to two hours to be processed.

Auckland airport says in that case eight of 23 international flight were late and staff were off sick.

Board of Airline Representatives executive director Cath O'Brien speaks to Lisa Owen.